CLAIMS PROCESS

CLAIMS PROCESS

  Download claims form

Although Ship Sticks intends to never have an issue with your shipment and it is our promise to handle any issue that may arrive during your shipment. Should you need to process a claim please contact one of our Customer Service Representatives at 1-855-867-9915. The CSR will email or fax you a claim form and will be happy to assist you with the process. You can also print or download the claims form. Complete the form along with any supporting documentation related to your claim email it to claims@shipsticks.com.

You will need to provide the following information:

  1. Ship Sticks tracking number

  2. Brand Name, Year of Model/Serial number of lost or damaged merchandise

  3. Estimated value of merchandise

We insure against loss of or physical damage to a package contents only. If your item(s) are not in a box the outside material will be considered a shipping container and is not insured.

All claims must be submitted to Ship Sticks within 5 days of scheduled delivery date.

For information about refunds, please click here