Cancellation & Refund Policies

We get it - plans change. Whether your trip's been delayed, cancelled, or rerouted, we're here to make adjusting your shipment as simple as possible.

If you need to cancel:

• More than 48 hours before pickup: You'll receive a full refund back to your original payment method.

Most refunds are processed within 5 business days, though it can take up to 30 days to appear on your card statement.

Within 48 hours of pickup:

• Full cancellation: You'll receive an account credit for your shipment total, minus $10 per package.
• Partial cancellation (like canceling just one leg of a round trip): You'll receive a $10 account credit per package.

• Account credits never expire and can be used anywhere on our site.

If you need to change your pickup date or time:

• 3+ business days before pickup: Free to change.
• Between 3 business days and 24 hours before pickup: $25 change fee, plus any difference in shipping rate.
• Within 24 hours of pickup: A higher change fee (more than $25) may apply, plus any difference in rate.

For more information, please visit our full Terms and Conditions.